The Be Ready for Challenging Behaviors (Ready for Anything) course teaches practitioners how to plan consistent, effective responses to challenging behaviors including emergencies, disruptions, and disconnects. An overview of the 3 modules and some testimonials is presented below.
Program Overview
After taking a one hour training to help appreciate challenging behavior and the options for intervention, you will develop your own personal behavior principles using MH Mediate’s Behavior Principles Template. Using this template, you’ll determine your threshold for action and preferred intervention for a wide array of challenging behaviors.
Once you’ve completed your template, you will learn to apply it in the form of behavior guidelines, action plans, follow-up processes, and process adjustments. The training consists of the three sessions detailed below, each with its own takeaway tool.
A: Appreciate Challenging Behavior (60 min)
Learn the different types of behaviors and all of the potential strategies for addressing them. Explore why personalized principles are preferable to one-sized-fits-all recommendations, and learn the benefits of planning for behaviors in advance.
Takeaway Tool: Behavior Intervention Strategy Sheet
Past trainees say…
- “Just, thank you. I feel this material is valuable and communicated in a clear concise manner through these videos.”
- “This is a great tool to help you be equipped to implement an intervention….It allows us to reduce unfairness and to maintain safety for everyone involved.”
- “This was very interesting and informative. Planning for behaviors was particularly useful, it help me recognize where I would have bias and identify the best planning method for me to utilize.”
- “I am likely to incorporate all techniques mentioned. I feel they will all apply at different time.”
- “I like the behavioral strategy plan and plan to use it.”
- “I feel confident, safe, impartial.”
B: Develop Your Behavior Principles (60 min)
This course revolves around MH Mediate’s Behavior Principles Template. Use this template to determine your threshold for action and preferred intervention across a variety of disruptions, emergencies, and disconnects.
Takeaway Tool: Behavior Principles Template
Past trainees say…
- “This training helped my staff frame the conversation about changing our policies to have consistent, effective responses to challenging behaviors”
- “I can prevent escalation in early phases.”
- “Developing a personal behavior plan was helpful in assessing my course of action in a principled, fair and concise way. I am now prepared for disruptive or disconnected behaviors”
- “Great training! The behavior template is a great tool”
- “I will have a written plan. I expect it to be detailed. It will be crafted to reflect behavior commonly seen in our setting and circumstances as well as planning for the unlikely but possible.’
- “This has inspired me to have written plans, share those with fellow leaders and leadership and to review and evaluate their effectiveness on a regular schedule.”
C: Apply Your Principles (60 min)
Now we are ready to communicate our behavior guidelines, address challenges, apply our behavior principles, and adjust our boundaries on a regular basis.
Takeaway Tool: Implementing Behavior Principles Checklist
Past trainees say…
- “Very helpful and informative. Planning for behaviors is important because it gets you prepared, almost like a rehearsal, as opposed to been surprised with an unexpected behavior. Getting caught off guard can affect the way we respond.”
- “Clear, concise material. Thank you.”
- “This program couldn’t have taken place at a better time…I was struggling to find an appropriate way to set boundaries with a particular client…Part of me wanted to allow the client to yell at me over the phone and vent due to his unfortunate circumstances. I started to realize that letting the client vent and blame me for his circumstances was having a negative effect on me. After the program, I felt like I could set boundaries without depriving this client of our services. I was able to make a plan and set limits to what I can handle over the phone such as yelling, swearing, etc.”
- “I plan to apply my principles to my practice by having a regular review process once a month and communicating to others about my plan. “
- “This course inspired changes to my practices.”
How MH Mediate Developed This Training
MH Mediate’s Challenging Behaviors training was built based on surveys of the New York City mediation community, the national community mediation community, and MH Mediate’s database of thousands of practitioners in the US. This program also incorporates thesis-level work at the Johns Hopkins School of Public Health, reviewing instruments for assessing capacity, insight, and risk of harm. The training shares a behavior-planning tool that has been tested by professionals in a number of fields and improved upon with focus group feedback. These are practices that have been refined through trainings in over ten states, and which were also informed by a review of the academic literature on challenging behaviors in dispute resolution. As robust as this training is in sharing principles, each participant leaves with their own personalized take on how to adjust their practices to remain impartial and effective in responding to behavior challenges. Versions of this program have been offered through NY and MD court programs and through a wide variety of organizations, workplaces, and professional associations.
Purchase Below
Create a user name and password.
Terms
- License lasts a year with an option to renew – for your personal use only
- In the unlikely event that there are technical difficulties creating service interruptions, you can report this to MH Mediate to extend the license by any missing time. This has never happened yet.
- MH Mediate does not assume responsibility for mitigating technical issues that arise from your organization’s technology or any individual user’s technology. Notwithstanding, we’ll do what we can to help troubleshoot any issues. So far all users have been able to access our programs.
- MH Mediate reserves the right to change service providers for online training hosting and video delivery.